Contact Us
Got a question about one of our reviews, a correction to flag, or feedback on how we compare Australian online casinos? The team at New Casinos is happy to hear from you. Use the details below and we'll get back to you as quickly as we can.
Reach Us by Email
The best way to contact us is by email. Write to us at [email protected] and we aim to respond to every message within 48 hours, Monday through Friday. During busy periods it may take a little longer, but we read every message we receive.
What to Include in Your Message
To help us respond as accurately and as promptly as possible, it is useful to include a few details depending on what you're writing about:
- Review feedback: the name of the casino you're referring to and the specific section or claim you'd like us to look at.
- Bonus or payment queries: the offer in question and any relevant terms or conditions you've encountered.
- Corrections: the page URL and the specific information you believe needs updating, along with a source if you have one.
- Partnership or editorial enquiries: a brief description of what you're proposing — we'll forward it to the right person.
- General feedback: anything at all — we're open to suggestions about how to improve the site.
Reader Feedback and Review Accuracy
Our goal is to keep every review on New Casinos accurate and genuinely useful for Australian players. Casino offers, wagering requirements and payment options change regularly, so reader input is one of the most effective ways we stay current.
If you've noticed something on our site that no longer reflects reality — a bonus figure that has changed, a payment method that is no longer available, or a licence detail that needs updating — please tell us. We take corrections seriously and will verify any flagged information against the operator's current terms before updating a page.
Equally, if you've had a positive or negative experience with a casino we've covered that you think other Australian players should know about, we want to hear it. We can't publish individual anecdotes as fact, but player experiences genuinely inform how we weight factors in our editorial assessments.
What We Don't Cover
A few things are outside what we can help with directly:
- We are an independent comparison and review site — we cannot intervene in disputes with casino operators, process withdrawals or access player accounts on any platform.
- For account, payment or bonus issues, you'll need to contact the casino's own support team directly.
- For concerns about gambling harm, please visit our responsible gambling page, which links to Australian support services including Gambling Help Online.
Editorial and Commercial Enquiries
If you represent a casino brand or an affiliate network and want to discuss how your product is covered on this site, please use the email address above and mark your subject line clearly. We review all such requests but our editorial rankings and ratings are determined independently — commercial relationships do not buy position or change scores. You can read more about who we are and how we work on our about us page.
Responsible Gambling
If you or someone you know is experiencing difficulties related to gambling, please don't wait to seek support. Australia's Gambling Help Online service is available 24 hours a day, seven days a week, at 1800 858 858. Our responsible gambling page also lists further resources and explains the self-exclusion and spending-limit tools available through most licensed operators.
Response Times and Availability
We are a small independent team based around Australian time zones. We monitor the inbox during business hours AEST and endeavour to reply within two business days. Enquiries sent over a weekend or on public holidays will be picked up on the next working day.
Please note we do not currently offer a live chat or phone contact option. Email remains the most reliable way to reach us, and we find it gives us space to give considered, accurate replies rather than rushed ones.
Terms and Corrections Policy
All content on New Casinos is researched and reviewed to be accurate at the date shown on each page. Where we identify an error — whether flagged by a reader or caught in our own review cycle — we correct it promptly and update the fact-check date on the relevant page. You can read our full editorial standards in our terms and conditions.